A progressive dialer is an automated telephone dialing system that connects agents to live calls. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system paces dialing based on recent abandonment rates and only dials when an agent becomes available.
Progressive dialer facility is the perfect option for small contact center teams who are looking for productivity benefits of automated dialing. gPlex Progressive Dialer module helps to avoid dead ends like busy signals, answering machines, and disconnected numbers, fax tone etc. while limiting dropped calls by dialing only when your agents become available.