CRM Integration

CRM Integration

CRM integration helps agents in personalizing calls using CTI screen popups and more. Identify callers by unique profile attributes, like phone number, and display information, such as caller’s name on the agent’s screen before the call connects. Also integrates with most other CRMs.

Major Features:

* Reduce call handling times with automatic CTI screen popups, identify callers and route them to the right agent.
* Integration with most custom CRMs.
* Eliminate screen switching with intuitive interface.
* Display caller information with CTI screen popups.
* Automatically record call details in your CRM.

gPlex® - Reduce call handling time with automatic CTI screen popups

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