gPlex® social media management tool to create an improved and transformative customer service solution for brands. Users expect quick responses, personal and friendly interactions and timely resolutions. Interactions on Facebook and Twitter improve your ability to deliver exceptional customer service efficiently; agents can respond more quickly and cheaply, often at a cost that’s 80 percent less per interaction than by the phone. The gPlex® Social Center is engineered with social media built-in so you can reach out, engage, monitor, and support your customers on their preferred social network.
* Respond more quickly and cheaply.
* Improved customer experience and satisfaction.
* Increased customer engagement.
* Better lead generation, qualification and nurturing.
* Easier approach to global markets.
* Cost savings.
gPlex® - A Powerful Platform for Social Media Engagement