Interactive Voice Response (IVR) is a feature that allows computers to interact with humans through voice commands and key inputs. An IVR system gives callers a self-service option to complete steps on their own to reach their desired call recipients. IVR is especially important when call volumes are high or when agents are unable to answer/handle calls.
IVR - SMART SELF SERVICE SYSTEM FOR A CALLER TO REACH DESIRED CALL RECIPIENT
The IVR system helps reduce your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR software free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more.