gPlex

Elevate your Online Experience with gPlex Web Chat!

Capture Leads and Make Buying Super Easy and Convenient for customers with gPlex Web Chat! A Web Chat is a complete customer service platform that works as a personalized assistance to online customers. After all, who doesn’t like some extra care and attention?

And with gPlex Web Chat, you can give your customers the helpful human touch they deserve!
They can easily reach out for support, ask questions, or seek guidance without the hassle of any phone calls or lengthy emails. Ultimately, delighting your customers and accelerating the overall sales rate.

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gPlex CCaaS

  • Problem Solver: Facing a dilemma?
    Well, gPlex Mastery is here to the rescue! It will instantly provide you with the solution and guides you need on a multitude of topics. So, you can get the answers you need and help your customers on the line.

  • Engagement: Learning should be fun!
    With interactive content, quizzes, and real-world scenarios, gPlex Mastery keeps employees engaged and motivated – boosting overall retention.

  • Enhanced Workforce: Every day, the trend is changing. Hence, staying alert to the changes is of the utmost importance. Otherwise, surviving can be tough, let alone making a strong impact.
    With gPlex Mastery, you can effectively keep your employees up-to-date with the required knowledge and skills. This, in return, will greatly increase productivity and job satisfaction.

  • 24/7 Accessibility: In a fast-paced world, information should be at your fingertips. gPlex Mastery ensures you are never out of reach from valuable insights – allowing your team to access top-notch training and resources anytime, anywhere.

  • Customization: Your needs are unique, and so should be your gPlex Mastery. With gPlex Mastery, you can easily tailor courses based on your unique business needs, ensuring relevant and efficient skill development as required!

  • Cost Efficiency: Why spend more when you can be cost efficient?
    With gPlex Mastery, all your corporate training programs can be cost-effective. From eliminating the need for providing physical training materials, to venue rentals and travel expenses– the list goes on!

  • Onboarding and Training: For new hires, gPlex Mastery can serve as a comprehensive training and onboarding tool by distributing training materials to policy documents and best practices – ensuring a smooth and consistent induction process.

  • Track Progress, Achieve Excellence : Growth and improvement start with tracking progress. gPlex Mastery empowers you to monitor your employees' progress in real-time – making it super easy to identify areas that need improvement.

gPlex CCaaS

Contact Center as a Service or CCaaS, refers to Contact Center software that is hosted in the cloud rather than on-premise. The CCaaS solution eliminates the need for in-house servers, maintenance, and software upgrades. This, in turn, eliminates significant expenses on operations and personnel while still giving your contact center access to powerful call center technology and communication channels to deliver exceptional customer experiences. Powerful contact center solutions and functionality, once accessible to only the largest enterprises and businesses, are now accessible to businesses of all sizes.

Investing in a CCaaS solution is often lower than their traditional, on-premise contact center counterparts. There are substantial savings to cost and increases in ROI that can be felt by switching to a CCaaS solution. Some benefits include:

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About About

Preparing for your trusted Contact Center services.

gPlex® Contact Center solutions are used in a wide variety of industries including healthcare, financial services, government, outsourcing businesses and more. Our cost-effective, reliable, and innovative contact center solutions may help growth of your enterprise. So why not try it now. gPlex® Contact Center is a solution of choice for many medium to large contact centers that need a flexible system with robust enterprise-level functionality, security, and reliability.

Now a days gPlex has become the solution of choice for medium to large contact centers that need a flexible system with robust enterprise-level functionality, security, and reliability.

  • Reduce costs and improve customer interactions.
  • Drive satisfying customer experiences.
  • Support customers’ communication preferences.
  • Quickly scale for fluctuating call volumes.
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