gPlex - Enhancing Customer Experience

gPlex

Powerful PD for Sales & Lead Generation

gPlex® Predictive Dialer ('gPlex® PD') is an automatic dialing (call campaign / robo-calls) solution used in a contact center environment. It is a cutting edge technology that allows a contact center system to setup an automatic outbound calling procedure supporting multiple call campaigns or lead generation efforts. The module is guided by a sophisticated self-correcting and self-learning statistical dialing algorithm to dial telephone numbers from linked database in batches. The system screens and eliminates unnecessary and un-productive calls such as answering machines, fax tones, disconnected numbers, busy tones, etc. and forwards only the live connected calls to the customer service agents. Ultimately it helps minimize agent idle time and increases productivity of contact centers.

Why gPlex Predictive Dialer :

gPlex® predictive dialer dramatically increase the amount of time your contact center agents spend with live people. The predictive dialer looks at wrap-up time, schedules, average handling time, and average number of contacts, and optimizes dialing for peak efficiency.
In today’s digital era, every second is valuable. To make the most of the outbound calling, gPlex® PD is specifically designed to reach the most number of customers in the shortest possible time. It uses advanced algorithms to ensure your call centers can effectively minimize their waiting time while maximizing the talk time and driving in more conversions.
gPlex® PD is an automatic dialer that has the power to help your contact center maximize their productivity & improve contact rates by up to 200% to 400%.
gPlex® PD has a smart dashboard that captures and displays ongoing contact center activities. It allows the contact center manager to easily monitor ongoing activity including progressing calls, waiting calls, connected calls, system issues etc.

Major Benefits of gPlex PD

Limitless Opportunities

Manual call campaigns are wasteful in terms of expensive call center time due to lack of mechanism to self-correct calls going to undesirable destination numbers. gPlex® PD can help to overcome this problem with manual call campaigns.

Increased Agent Efficiency

gPlex PD helps to dramatically increase time your call center agents spend with live people. Using a sophisticated algorithm, it predicts availability of number of agents to take calls at a given time and accordingly makes outbound calls to target contacts.

Intelligent Call Supperession

gPlex PD has a smart dialing algorithm that helps to screen out most of the unnecessary and un-productive calls such as answering machines, fax tones, disconnected numbers, busy tones, etc. thus boosting call center productivity i.e. system efficiency.

Make Your Own Campaign

Maximize your ROI with impeccable implementation of your campaign plans. You can easily design multiple campaigns with various smart options available.

Connect Large Audience

gPlex PD allows a business to contact vast number of its potential customers with minimum number of agents in minimum amount of time.

Announcement/Robo-Calls

gPlex PD allows you to configure and propagate pre-recorded messages (Robo-call) to target audience when the call recipient answer such calls.