Web Chat


gPlex CC system has a web chat module that meets customers need today and in the future. Integration of this module with the CC solution helps customers reap healthy return on investment. gPlex® Chat module enables its users the ability to offer more than basic call center service to their online visitors.

The era of digital consumers is driving demand for real-time online interaction channels. gPlex® Chat module provides online customers with such sophisticated interaction platform.

gPlex® Web Chat


Enhanced Online Customer Service with gPlex® Web Chat Module

Deliver customer service from your website without the need for customers to download software

ACD Based Web Chat Routing

The integrated Web Chat module uses the same Automatic Call Distribution (ACD) system of the gPlex® CC solution to route chat sessions. gPlex® system treats a chat session as a call and distribute the same to the agents as per CC admin policy. Thus it is very easy to monitor chat session progress and analyze relevant reports.

Improve customer experience

Enable personalized chat experience with access to multichannel customer interactions.

Increase revenue

Just-in-time online engagement can help you close more sales and reduce non-sale call numbers.

Deliver fast and accurate

Leverage queue-specific and skill-based routing to ensure a chat session is delivered to the right agent.

Reduce costs and improve agent productivity

Get the benefits of a true cloud solution and out-of-the-box multichannel capabilities.

gPlex® Chat Features

Live Chat