Telebanking/VAS

Telebanking/VAS

gPlex® Contact Center system supports Telephone Banking services enabling customers of financial institutions to perform financial transactions over the telephone, without the need to visit a bank branch or automated teller machine.


Major Benefits:

* Generation of TPIN for each customer.
* Change TPIN password.
* Information on account balance.
* Transaction details of an account.
* Details of last five transactions.
* Transfer of calls of registered users to agent furnishing with basic account details.


gPlex® - Next Generation Contact Center Solution

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