gPlex® Call Center solution is easy to deploy and is scalable. Agents can be located remotely at multiple locations while the core server placed at the central office. The system is scalable from single E1 to multiple E1s that can support more than 120 concurrent calls in a single platform.
Interactive Dashboard
gPlex® Dashboard allows to monitor call center at a glance in real-time. It offers live monitoring & real-time activity for each role of your agents in the call center. Supervisor can monitor agent’s details on the dashboard. It helps quick realization to increase productivity and customer satisfaction.
Key Benefits
* Increased productivity
* Less capex, high ROI
* Easy to deploy and maintain
* Highly scalable System
* Enhanced live monitoring
* 100% voice logging
* Access to latest technology
* Inspirable to develop HR